As with everything we do at Firstline Electronics, we thouroughly believe in providing a fair and honest retail experience for you. We will always endeavour to provide you with this. The following is a statement of our intentions and responsibilities regarding the shipping of your orders. If you have any specific questions or queries, contact us.
Shipping
Shipping and Delivery
All items are subject to availability. Except as stated herein, we offer delivery services to the United Kingdom, including The Channel Islands and Northern Ireland. We will be happy to help provide delivery options for you.
Although we understand how important it is to maintain up to date shipping costs on our website, charges that cover delivery are subject to change without prior notice. We will of course inform you before dispatch if there are changes.
The cost of shipping and delivery will be calculated based on your individual purchase and will always be clearly displayed before you make your payment, from within your cart. You may also Calculate Expected Shipping Costs on certain items. The option will be available on screen when this occurs.
Our delivery services are provided by Royal Mail and Parcel Force
Delivery Timeframe
On all large or heavy orders - typically over 30kg (for example Large Screen Plasma and LCD TV's), we aim to deliver within 5-7 working days.
For all other orders, please expect delivery to take between 3 and 7 working days (again, this is mainly depending on the size of your product) from the date that your order was processed.
Once your order has been dispatched, we will email you with specific delivery details. You may also be able to track your order in transit through the Parcel Force and Royal Mail Tracking System, when and where available online via their website.
Returns Policy
Returns
We want you to be completely happy with everything you purchase from Firstline Electronics. You really can buy with confidence.
Returning Items
Items may be returned to ourselves under the 7 working day cooling off period as stated in the Distance Selling Regulations 2000. To cancel your order you are required to send a notice of cancellation in writing or another durable medium, including e-mail, within seven working days from receipt. Please state your customer account number, sale number and reason for cancellation of the goods. We will then issue you with an RA (Returns Authority) number. We regret that we cannot accept telephone cancellations. We assure you that we will respond quickly to your requests.
Returns Email - Returns@Firstline Electronics.co.uk
Reporting a Fault under Warranty
Should a product we have supplied to you develop a fault, please contact us via email. If it is within 28 days since you made your purchase, we may replace it with an identical model, or if unavailable, an equal alternative at our discretion, free of charge. If the product is outside the initial 28 days, we will arrange for the product to be repaired under the warranty conditions. Please state your customer account number, sale number and as full a description of the fault as possible. We will then contact you with arrangements to repair or replace.
If you feel you need to return or exchange an item based upon the guidelines published on this page, we will gladly accommodate you. You may return your purchases with the original receipt and original packaging within seven (7) calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a credit note to the value minus shipping charges. It is your right to cancel your order within 7 working days of receipt of the goods by notifying us of your intentions. Please notify us by e-mail.
If you wish to return an item, follow the instructions below.
You should send an email to Returns@Firstline Electronics.co.uk to request a returns form and to enable us to issue you with a Returns Authority (RA) Number. You must include your account number and purchase details on all emails.
You will then receive a returns form which you need to print. Please complete this form with the required information (if you are returning a faulty product please give as much information as possible).
Cut the Returns Label off the end of the form.
Retrieve the invoice that relates to the item you are returning.
Pack and seal your item and include your Returns Form and Invoice in the package.
We are unable to process your return without the Returns Form and Invoice.
Use the Returns Label as the address label as this contains our correct address and the Returns Authorisation number to show it is a return.
Postage must be paid by you (if you are returning a faulty product this will be refunded to you if the product is found to be faulty). Include a copy of your postage receipt in the package. We will not accept deliveries without postage paid.
It is recommended that you insure your parcel when returning it to us. We cannot be held responsible for items you have returned to us that have been damaged in transit, or items that have gone lost in transit that you have returned to us but we have not received.
General Returns
Once we receive your return your credit card will be refunded with the price of the item within 10 working days.
Faulty Goods Returns
When we receive your return it will be tested to check the fault. If it is found to be faulty the product will either be replaced or refunded at our discretion and your postage refunded.
